Shipping policy
Processing Time: Orders placed on PawTales are processed and shipped within 3-7 business days, excluding weekends and holidays. Our team works diligently to ensure that your order is carefully inspected, packed, and ready for shipment in a timely manner.
Shipping Rates: PawTales proudly offers free shipping across globe so don't have to worry about selecting different shipping options.
Domestic and International Shipping: PawTales proudly serves customers both domestically and internationally. We partner with reliable shipping carriers to ensure that your orders reach you safely and efficiently, regardless of your location.
Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number allows you to monitor the progress of your shipment in real-time. For international orders, please note that tracking information may not be available for all destinations.
Shipping Delays: While we strive to meet our processing and shipping timelines, unforeseen circumstances such as weather conditions, customs delays, or other external factors may cause delays. We appreciate your understanding and patience in such situations.
Customs and Duties: For international orders, please be aware that customs and duties may be applicable, and these fees are the responsibility of the recipient. Hair Vella is not responsible for any customs-related charges incurred during the shipping process.
Shipping Address: It is the responsibility of the customer to provide accurate and complete shipping information during the checkout process. Please double-check your shipping address to ensure that your order reaches you without any issues.
Order Changes and Cancellations: Once an order is placed, changes or cancellations may not be possible due to our quick processing times. Please review your order carefully before confirming your purchase.
If you have any questions or concerns regarding our shipment and processing policy, feel free to contact our customer service team at [support@pawtales.store] or through our Contact Us page.
Thank you for choosing PawTales. We appreciate your trust in us to deliver quality products to enhance your living space.